Returns & Refunds
We accept returns for refund within 14 days of delivery.
If you would like to return an item, please email us at firstname.lastname@example.org detailing the reason for your return and wait for the approval from YIZON JEWELLERY.
Unfortunately, we are currently unable to provide free returns, meaning that you will be responsible for the return shipping costs.
To be eligible for a return, your item must be in its original packaging, unused/unworn, and in the same condition in which you received it.
Any return exceeding the 14 day deadline may not be eligible for a refund.
Please note that all pierced earrings are non-returnable for reasons of hygiene and safety.
We do not offer returns for customised or sales items.
Unfortunately, we are unable to offer exchanges at this time. If you would like to exchange an item, please follow the return procedure and place a new order for the substitute item.
Your refund will be processed within 14 days of us receiving the item(s). The refund will be issued to the original method of your payment unless agreed otherwise.
In the unlikely event of you not receiving an email from us confirming the refund within the time period referred to above, please contact us at email@example.com.